Who we are

Suggested text: Our website address is: https://metawarefze.com.

Privacy Policy

At Metaware FZE, your privacy matters to us.

We only collect the information necessary to respond to your inquiries or service requests. This may include your name, email address, and message submitted via our contact form.

We do not sell, rent, or share your personal information with any third parties.

All collected data is handled in accordance with applicable UAE data protection regulations. You may contact us at info@metawarefze.com to request access, correction, or deletion of your data.

By using this website, you consent to our privacy practices as described.

1. Who We Are

Metaware FZE (referred to as “we”, “us”, “our”) is registered in Umm Al Quwain Free Zone, UAE, and adheres to Federal Decree-Law No. 45/2021 on Personal Data Protection (PDPL) and Federal Law No. 34/2021 (Cybercrime)

2. Data We Collect

  • Personal Info: Name, email, phone, shipping/billing addresses.
  • Transaction Data: Order history, payment details (handled via PCI-DSS compliant providers).
  • Usage Data: IP address, device/browser type, site visits, cookies.

3. How We Use Data

  • Process orders, payments, refunds, and returns per UAE Consumer Protection Law :contentReference[oaicite:5]{index=5}.
  • Communicate offers and updates (only with explicit opt-in).
  • Improve products, services, and site experience.
  • Meet legal obligations (tax, audit, fraud prevention, cybersecurity compliance).

4. Legal Basis for Processing

We rely on consent, performance of contract, compliance with legal obligations, fraud prevention, and legitimate business interests under PDPL

5. Data Sharing

  • Service Providers: E‑commerce and payment processors—only as instructed.
  • Legal and Regulatory Authorities: If required by UAE law or to detect fraud.
  • Business Transfers: In connection with mergers or sales; all personal data remains protected.

6. Cross-Border Transfers

Allowed when:

  • To countries with adequate data protection,
  • With contractual safeguards,
  • Or with your explicit consent per PDPL provisions

7. Data Retention

We retain your personal data only as necessary to fulfill our obligations—legal, tax, audit—or as long as you maintain an account or order with us. Logs may be anonymized for analytics.

8. Your Rights

Under UAE PDPL, you have the right to:

  • Access, correct, update, or delete your personal data
  • Restrict or object to processing
  • Withdraw consent anytime
  • Request data portability

9. Security Measures

We implement robust technical and organizational protections (e.g., encryption, access controls, PCI-DSS) to prevent unauthorized access or data breaches

10. Children’s Privacy

Our services are not directed to individuals under 18. If we learn we’ve collected such personal data, we will promptly delete it.

11. Policy Changes

We may update this policy; changes are effective upon posting. We notify you of major changes via email or site notice.

12. Contact Us

Data Protection Officer
Email: info@metawarefze.com
Address: Metaware FZE, AI Shmookh Business Center, One UAQ, UAQ Free Trade Zone, Umm AI Quwain, U.A.E.

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